Shipping Policy

SHIPPING POLICY | WITHIN AUSTRALIA

FREE SHIPPING when you spend $50.00 or more.

Orders under $50.00 have a flat shipping rate of $5.00 for parcel post OR $15.00 express post.

Full priced items are sent express post FREE of charge!

Sale item orders over $50.00 are sent parcel post unless express shipping is selected.

 

DELIVERY TIME | AUSTRALIA POST

Parcel Post: 3-10 business days from receipt of order

Express Post: 1-5 business days from receipt of order

Are you a Dunsborough local and would like to pick up your web order? Email us as soon as the order confirmation comes though. It will be picked and packed ASAP ready for you to collect from our head office between Monday to Friday 9am – 5pm (Sorry no try on’s)

As soon as your order comes in at head office our super web sale team ensures it’s picked, packed, and at the post office within 2 working days. During Sale periods please be patient, we work as fast as we can to get your order out but sometimes there is a delay.

Once your order is shipped you will be notified via email of your tracking details. Please check your junk folder if you have not received the tracking details.

If you do not receive your order after 10 working days notify us via the contact us page.

Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: Once the order is sent to Australia Post we cannot change the delivery address. You will be responsible for any extra postage costs if we have to resend the parcel.

** You are responsible for any postage costs on return or exchange items.

      SALE items cannot be returned or exchanged.

 

SHIPPING POLICY | INTERNATIONAL

International orders must be $200.00 AUD or over, for which a flat shipping rate of $25.00 AUD will be charged. Orders will be sent either international courier post or DHL.

International delivery times may differ between countries. Once your order is shipped you will be notified via email of your tracking details. Please check your junk emails if you have not received the tracking details.

**Any additional duties and taxed assessed by customs are the responsibility of the customer. Please check your countries duties and taxes prior to purchase.

Please ensure all details on your order are correct before submitting your order, in particular we recommend double checking your email address and delivery address. Please note: Once the order is sent to the international courier we cannot change the delivery address. You will be responsible for any extra postage costs if we have to resend the parcel.

** You are responsible for any postage costs on return or exchange items.

      SALE items cannot be returned or exchanged.

 

Countries we ship to:

AUSTRALIA

CANADA

NEW ZEALAND

UK

USA

 

For all other international shipping enquiries please get in contact via the contact us page