Returns

Our Returns Policy

All full-priced items can be returned within 30 days of receipt.

Sale items, jewellery, hats and hair accessories cannot be returned or exchanged (unless the item is defective).
Samples are considered final sale and cannot be returned or exchanged. 

Do you need an alternative size?

Unfortunately, we don't have an exchange system in place at this time.
We recommend placing a new order asap and returning the other item for a full refund using our quick and easy returns link below.

“Reduce, re-use, recycle”

If you do need to return your order to us, we encourage you to re-use the mailing satchel it arrived in.

How to return your order

1. Lodge your return via the return center via the link below.

Click to lodge your return

2. Turn the used satchel inside out.

3. Place garments in the satchel with your packing slip.

4. Use tape to seal up your satchel.

5. Fill out your name, address, order number and RMA number on the address sticker provided at the post office.

6. Pay for trackable shipping at the post office and keep your receipt with the tracking number.
Add your tracking number to your lodgement in our returns center.

Please note: Return shipping method and associated postage costs are the responsibility of the customer.
We suggest using a registered or trackable postbag. If the package does not reach us safely, we will not be able to complete your refund.

RETURNS FAQ

  • Your refund will be processed the same or next (business) day it comes back to us.
  • Be sure to keep your tracking number until your refund has been processed.
  • Refunds will be processed through the same payment method as your original purchase.
  • Credit Card refunds will be visible within 1-2 business days depending on your financial institution.
  • Afterpay refunds will be visible in your account within 3-5 business days depending on your financial institution.
    If you've got a few other items on your order, the cost of the canceled item will be deducted from future payment installments.
  • ZipPay refunds will be visible in your account within 3-5 business days depending on your financial institution.
    If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment installments.
  • PayPal refunds will be visible in your PayPal balance within 1-2 days.
  • Loyalty Points will be deducted from your account if an item is returned. 1 point for each $1 deducted.