FREQUENTLY ASKED QUESTIONS
Please contact our customer support team as soon as possible to correct the address before your order is shipped.
Once an order has been shipped, we are unable to edit the delivery address. In such cases, please contact Australia Post directly for any address-related inquiries or concerns.
We cannot be responsible for goods arriving if the wrong address was entered.
We pack fast, we ship fast - so the change window is limited.
If you need to cancel or modify your order, please contact us as swiftly as possible, and we will make every effort to assist you.
It rarely happens, but we're not perfect. If you are missing items from your order or have received the wrong item, please get in touch with our customer support team immediately and we will work swiftly to replace your items.
If you believe you have received a faulty garment, please follow these steps to address the issue:
1. Contact Us:
- Order Number.
- Style, size and colour.
2. Provide Details:
Reply and attach photo/photos to original order confirmation email.
3. Evaluation: Our team will evaluate and take the necessary steps to resolve the problem, which may include a return, exchange, or other suitable solution.