Full priced items must be returned within 20 days of receipt.
SALE items cannot be returned or exchanged (unless the item is defective).
Discounts have to be applied at checkout.
Once an order has been processed the discount code cannot be applied later.
Duplicate orders including non-refundable sale items cannot be cancelled.
Exchange a size for the quickest turnaround we suggest you reorder the size you want immediately via the website and return the incorrect size for a full refund.
Defective Items: We adhere to strict quality control, however every now and then an occasional fault slips through the production process. We must be notified within 3 days of receiving the faulty item by the returns form.
The refund will be processed the same (business) day on receipt of the return.
Refunds will be processed through the same gateway as the original purchase:
Credit Card Purchases: Refunds will be visible within 1-2 business days depending on your financial institution
Afterpay: refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments.
ZipPay Purchases: Refunds will be visible in your account within 3-5 business days depending on your financial institution. If you've got a few other items on your order, the cost of the cancelled item will be deducted off future payment instalments
PayPal Purchases: Refunds will be visible in your PayPal balance in 1-2 days.
Loyalty Points: Will be deducted from your account if an item is returned. 1 point for each $1 deducted.
“Reduce, re-use, recycle”
We encourage you to re-use the Aust post satchels your order arrived in;
- **Important** Turn the used satchel inside out (black side facing out).
- Place garments in satchel (save paper-no need to print out any details)
- Use tape to seal up your satchel.
- Fill out your name, address, order & return # on the eco sticker supplied and stick on the front of the satchel OR use sticker supplied by Aust Post.
- Pay for trackable shipping at the post office.